FAQs

FAQs

General Lion OneCard Questions

General Lion OneCard Questions

I lost my ID Card, what should I do?
My ID card is damaged and no longer works because of it, what should I do?
Where can I use my card?
I am a commuter/online student do I still need an ID card?
Do I need to get a new ID card every year?
How can I protect my card from damage?
I changed my name, how do I get it changed on my ID card?
Can I get a new picture on my ID card even though I already have one printed?
I need swipe access added to my card, who should I contact?

Clydes Cash and Meal Plans

How do I deposit Clyde's Cash onto my card?
I'm a commuter, can I get a meal plan even though I don't live on campus?
What is the benefit of getting Clyde's Cash instead of paying with cash or card?
Where can I spend Clyde's Cash?
I lost my card but need to use my meal plan, can I still eat?
What is the difference between Clyde's Cash, Flex Dollars, and a Meal Plan?

Ent Lion OneCard

How do I get an Ent LionOne Card?
Where are the on-campus ATM’s located?

Eligibility

Who is Eligible for a Lion OneCard?
I am an alumni, can I get a new ID card or an Alumni card?
Can I have an Ent Lion OneCard and a regular Lion OneCard?

Mobile ID

I am not having success adding my Lion OneCard to my device. Who can help me?
How do I change or recover my school login password?
How do I activate and install the multi-factor authentication?
Do I still need my physical Lion OneCard?
Can I still use my physical Lion OneCard once I have created my Mobile ID?
Is there a way you DO NOT have to unlock your Apple Device to use Mobile ID?
Will my Mobile ID work if my phone battery is dead?
Will my Mobile ID work if I don’t have access to WiFi?
If WiFi is not working or spotty will my mobile ID still work?
I am a new student and I have my student ID; why can I not access Tranasact eAccounts app to upload my photo or download the mobile ID?

Accessing Your Account

Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?
Can I use Mobile ID if my phone’s battery is dead?
I am a new student and I have my student ID; why can I not access Tranasact eAccounts app to upload my photo or download the mobile ID?

Setting Up Your Device

How do I check my iPhone device version?
How do I check my Apple Watch device and/or software version?
What if I have questions about my Apple ID or iCloud?
How do I verify and/or update my Android phone device version and software?
I already have the eAccounts mobile app installed. Do I need to update?
How do I update the eAccounts mobile app?
How many devices can I add?
How do I add my Lion OneCard ID to my new iPhone or Apple Watch?

Managing Your Account

Do I need to reactivate my devices each term?
What if I am away from campus for the semester and I don’t want my Lion OneCard on my device? Can I delete and re-add it later?
Can I delete my Lion OneCard Mobile ID from Apple Wallet or Google Pay through the eAccounts mobile app?
How do I update information on my Lion OneCard?
Why are my account balance(s) not displaying?
My balance is different on my device than in eAccounts?
Why do I have a negative balance on my Lion OneCard /Clyde’s Cash Account?
I used my credit card at a participating retail location when I meant to use my Lion OneCard What can I do to correct my payment source?
I am graduating or leaving the University. What happens to my Mobile ID?

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
How do I reactivate my credential if I find my lost device?

Additional FAQ's Mobile ID

I can’t get Mobile ID to work on my Android?
I can’t get Mobile ID to work on my iPhone?
I lost my phone/phone not working, what do I do since my Mobile ID is on my phone?
The Mobile ID app is not working but I need access to my housing, meal plan and/or Clyde’s Cash, door access?

Android eAccounts and G-Pay Troubleshooting

When you go to set up the eAccounts application, you may run into some issues. Here are some troubleshooting steps.

Step 1: Make sure the phone has NFC
Step 2: Make sure the you have a photo set up with eAccounts
Step 3: Confirm you are using G-pay rather than Google Pay
Step 4: Set up the G-pay app then add it to the wallet
Step 5: If all else fails